If a UPS is giving both alarms, that is likely an indication that there is a complete outage on the input of the UPS. In some UPS it is also listed as Bypass Unavailable. Post Sales Small Systems Hardware Technical Support What does BP volt out range or BP Freq Out Range mean?īP Volt Out Range or BP Freq Out range indicates that the input voltage or frequency is out side of a tolerance window. Software and Connectivity Technical Support (32).Post Sales Large Systems Hardware Technical Support (60).Post Sales Small Systems Hardware Technical Support (213).
If you still have questions or are have trouble getting progress, I can knock down barriers for you. Please contact them, during business hours, at:80, opt 2, opt 5 - I recommend you ask for Jim when they pick up the call.
They will help you identify the source of the error and if the error persists, we will then have a good trace to send to the engineering team for an update. I think individual issues like these are best led by our technical support team, rather than a marketing guy like myself (my engineering degree aside, this is past my level of knowledge). Hopefully you have seen that we take updating seriously and try our best to resolve issues we see in the field. For example, the post from christianfriis noted that a rule in his firewall resolved his issue.
There are still several places in the network communications where there could be loss of communications. We were specifically aware of issues connecting with vCenter after the 1.40 version and this specific issue was resolved on 1.42. In any case, failures due to the complexity of firewalls do happen. I wonder if some of the issues above are different though the alarms and symptoms are similar. Sorry for the very delayed response, but this was an older thread and we simply didn't catch it as we would have liked.Ī loss of communications can happen due to one or more reasons - it is very difficult to identify as a single cause especially over a thread. in fact, the server already had "Eaton" firewall rules allowing this IPP traffic.Įaton, please advise when this will be fixed or we will have to select another UPS vendor! ThanksPierre and Bruce,
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